Privacy Policy

Man With Van Tufnellpark is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information about customers and prospective customers in the Tufnell Park area. It applies to all Man With Van Tufnellpark customers in the area, including anyone who uses, enquires about, or receives our removal, delivery, collection, packing, transport, or related services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy is intended to be clear, transparent, and easy to understand. By using our services, you acknowledge that you have read this Privacy Policy.

1. Who We Are

Man With Van Tufnellpark provides local transport and moving services for household and business customers. In the course of providing those services, we may act as a data controller for the personal data we collect and use. This means we decide how and why your data is processed for service delivery, administration, and legal compliance.

2. Personal Data We Collect

We collect only the data we need for legitimate business purposes. Depending on your interaction with us, we may collect the following categories of information:

Identity details such as your name and title.
Contact details such as phone number and email address.
Service details including addresses, access information, move date, item lists, and special handling requirements.
Payment information such as billing details, payment confirmation, and transaction records.
Communication records including emails, messages, notes from phone calls, and service enquiries.
Usage and technical data where relevant, such as device or browser information if you interact with our digital systems.
Optional information you provide in feedback, complaints, or service reviews.

We do not seek to collect unnecessary personal data. We also do not intentionally collect special category data unless it is required and you choose to provide it, for example where it is necessary for access arrangements or safety considerations.

3. How We Use Your Data

We use personal data for the following purposes:

to provide quotes, schedule jobs, and deliver moving or transport services;
to communicate with you before, during, and after a job;
to manage billing, receipts, refunds, and payment reconciliation;
to maintain service records and improve planning and logistics;
to respond to enquiries, feedback, and complaints;
to meet legal, tax, accounting, and insurance obligations;
to protect against fraud, misuse, and security incidents;
to improve the quality and efficiency of our operations.

We only use your information where we have a valid reason to do so. We will not use your data for unrelated purposes without a lawful basis.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for each processing activity. The lawful bases we rely on may include:

Contract

We process your data where it is necessary to take steps at your request before entering into a contract, or to perform a contract with you. This includes processing your name, contact details, service address, and job requirements in order to carry out the service you booked.

Legal Obligation

We may process certain data to comply with legal and regulatory obligations, including tax, accounting, record-keeping, and insurance requirements.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include service administration, fraud prevention, internal record management, customer support, and operational planning.

Consent

In limited circumstances, we may rely on your consent, particularly for optional communications or where specific information is not strictly required to provide the service. Where we rely on consent, you may withdraw it at any time.

5. Sharing Your Data and Processors

We may share personal data with trusted third parties who act as processors on our behalf. These processors only handle data under our instructions and are required to protect it appropriately. Examples may include:

payment service providers;
accounting and bookkeeping services;
customer communication tools;
IT hosting, data storage, and security providers;
booking, scheduling, and administration software providers;
insurance or claims-related service providers where necessary.

We may also share data with professional advisers, regulators, law enforcement, or other parties where required by law or where it is necessary to establish, exercise, or defend legal claims. If we ever need to transfer data outside the UK, we will do so using appropriate safeguards designed to protect your personal information.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Retention periods may vary depending on the type of information and the reason it is held.

In general:

job and booking records are retained for as long as needed to complete the service and manage follow-up;
financial and tax records are kept for the period required by law;
customer correspondence may be retained for a reasonable time to resolve queries or disputes;
data that is no longer needed is securely deleted or anonymised.

When data is no longer required, we take steps to erase it safely.

7. Data Security

We use appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and data minimisation practices. While no system can be guaranteed completely secure, we take reasonable and proportionate steps to protect your information.

8. Your Rights

You have a number of rights under data protection law. Subject to certain exceptions, these may include:

Right of access – to request a copy of the personal data we hold about you;
Right to rectification – to ask us to correct inaccurate or incomplete data;
Right to erasure – to ask us to delete your data in certain circumstances;
Right to restriction – to ask us to limit how we use your data;
Right to object – to object to processing based on legitimate interests or direct marketing;
Right to data portability – to request certain information in a structured, commonly used format;
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed. We encourage you to raise concerns directly so we can try to resolve them promptly and fairly.

9. Children’s Data

Our services are directed to adult customers and business users. We do not knowingly collect personal data from children unless it is necessary in the context of a service request and provided by an adult customer in a lawful manner.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or technical changes. The latest version will apply from the time it is made available. We recommend reviewing this policy periodically so you remain informed about how we handle your data.

11. Summary of Key Points

This policy explains how Man With Van Tufnellpark collects and uses customer information, the lawful bases we rely on, how long we keep personal data, which processors may handle it on our behalf, and the rights available to you. Our aim is to process data fairly, lawfully, and transparently, while providing reliable services to customers throughout the Tufnell Park area.

By using our services, you understand that your information may be processed for booking, delivery, administration, legal compliance, and service improvement purposes. We are committed to handling personal data responsibly and in line with applicable data protection law.