Terms and Conditions for Man With Van Tufnellpark

These Terms and Conditions set out the basis on which Man With Van Tufnellpark provides transport, lifting, loading, unloading, and related removal services to customers in the UK. By making a booking, accepting a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. These terms apply to domestic and commercial jobs of varying size, including single-item collections, small removals, deliveries, and flexible man and van hire arrangements. For clarity, references to “we,” “us,” and “our” mean the service provider, while “you” and “your” mean the customer, client, or person placing the order.

1. Scope of Service
We provide vehicle-based removal and transport services, which may include loading, carrying, securing, and unloading items as agreed in advance. The exact scope of the work will depend on the job description, access conditions, item dimensions, weight, required handling, and the time booked. Unless expressly agreed in writing, our service does not include packing, dismantling, reassembly, electrical disconnection, plumbing work, wall mounting, or specialist handling. Any additional work requested on the day is subject to availability and may incur extra charges.

2. Customer Information
When booking with Man With Van Tufnellpark, you must provide accurate and complete information, including collection and delivery addresses, parking restrictions, access issues, floor levels, item list, and any special handling requirements. If the information provided is incomplete or inaccurate, we may revise the quotation, alter the service plan, or refuse to proceed where safety or legality is affected. You are responsible for ensuring that the goods are suitable for transport and that any items requiring special treatment are clearly declared before the job begins.

3. Booking Process
Bookings may be made by phone, email, online form, or any other method we make available. A booking is only confirmed once we have accepted the details, agreed the price or rate basis, and, where required, received any deposit or pre-authorisation. The quotation is based on the information supplied at the time of booking and may change if the actual job differs from the description given. We reserve the right to assign an alternative vehicle, crew size, or timing arrangement where necessary for operational reasons, provided that the service remains substantially equivalent.

Once a booking is confirmed, you are responsible for being available at the agreed time and ensuring that someone authorised can provide access, approve the work, and make payment if needed. If the job involves multiple stops, waiting time, stair access, restricted parking, or complex loading conditions, the final price may reflect the additional time or labour required. Any estimates given by Man With Van Tufnellpark are intended as estimates only unless we expressly state otherwise in writing. We are not obliged to begin or continue work if the job differs materially from the agreed description.

4. Payments and Charges
Payment terms will be confirmed before or at the time of booking. Unless otherwise agreed, payment is due on completion of the job and before the removal team leaves the delivery location. We may accept bank transfer, card payment, or cash, depending on the service arrangement and the information given at booking. Where a deposit is requested, the booking may not be held until the deposit has cleared. All prices, unless stated otherwise, may be subject to VAT if applicable.

5. Additional Charges
Additional costs may arise where the work exceeds the original estimate due to waiting time, additional items, staircase carries, parking penalties, congestion, congestion-related delays, failed access, parking permit issues, or the need for extra manpower or equipment. If a job cannot be completed because of inaccurate information or customer-related delays, we may charge for time already spent, vehicle use, attempted loading, and any reasonable travel or administrative costs. You agree that these sums are payable where fairly incurred and communicated in a reasonable manner.

6. Cancellations and Amendments
You may cancel or amend a booking by giving reasonable notice. Where a cancellation is made sufficiently in advance and we have not incurred costs, no cancellation fee may apply. If you cancel close to the agreed date or time, or if a team has already been allocated to your job, a cancellation charge may be applied to reflect lost time, vehicle allocation, administration, and any non-recoverable expenses. The precise charge depends on how much notice is given and whether we have already commenced travel or preparation.

If you need to change the booking date, time, address, or inventory, we will try to accommodate the request, but changes are subject to availability and may affect price. If we are unable to perform the service because you are unavailable, the address is inaccessible, or the goods are not ready, this may be treated as a late cancellation or failed attendance. In such cases, we may charge for the full or partial booking as appropriate and reasonable. No waiver will apply unless confirmed by us in writing.

7. Customer Responsibilities
You must ensure that the items being moved are properly prepared for transport and that all drawers, lids, doors, and loose parts are secured where necessary. Fragile items should be packed appropriately, and any valuables, documents, or personal data should be removed and kept with you unless we have expressly agreed to carry them. You must not ask us to transport prohibited, hazardous, illegal, or undeclared items. If such items are discovered, we may refuse carriage, suspend the job, or notify relevant authorities where required by law.

You are responsible for parking arrangements, access permissions, and ensuring that no obstacle prevents safe loading or unloading. If permits, keys, codes, or security clearance are needed, you must arrange these in advance. We are entitled to rely on your instructions and representations, and we will not be liable for delays caused by incorrect directions, inaccessible premises, or failure to secure the necessary permissions. Reasonable cooperation from the customer is essential to the smooth completion of the work by Man With Van Tufnellpark.

8. Liability and Limitations
We will exercise reasonable care and skill in carrying out the service. However, our liability is limited to loss or damage caused directly by our proven negligence, recklessness, or wilful misconduct. We will not be responsible for pre-existing damage, normal wear and tear, hidden defects, inadequate packing by the customer, or damage arising from items that are not suitable for transport. We do not accept liability for indirect or consequential losses, including loss of profits, loss of business, emotional distress, or missed deadlines unless such liability cannot be excluded under applicable law.

9. Middle of the Agreement: Risk, Claims, and Insurance
The risk in the goods remains with you at all times unless and until we have expressly accepted responsibility under these terms and subject to any mandatory statutory rights. While we may hold insurance appropriate to the service we provide, insurance does not automatically create broader liability than that set out in this document. Any claim for loss or damage must be reported to us as soon as reasonably possible and in any event within a reasonable period after delivery or collection, so that the matter can be investigated while evidence remains available. You should retain packaging, photos, and relevant documents to support any claim.

If a claim is accepted, our remedy may be limited to repair, replacement, reimbursement of a reasonable value, or an agreed settlement, depending on the circumstances and subject to legal requirements. We shall not be responsible for fragile goods unless they were packed by us and we expressly accepted the item for specialist handling in writing. Where a customer insists on loading certain items personally, or where customer direction overrides our advice, we are not liable for the consequences of that decision except to the extent required by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be limited.

10. Delays and Force Majeure
We aim to arrive within the agreed time window, but timing is always approximate unless fixed as part of a premium arrangement. We are not responsible for delays caused by traffic, weather, road closures, accidents, vehicle breakdown, industrial action, civil emergencies, or events outside our reasonable control. If such an event occurs, we may reschedule, suspend, or cancel the service without liability for resulting delay or inconvenience, although we will act reasonably to minimise disruption. In the event of a prolonged disruption, the parties may agree an alternative date or revised scope.

11. Waste Regulations and Disposal
If waste removal is included as part of the booking, it will be handled in accordance with applicable UK waste legislation and local authority rules. We will only remove waste where it has been specifically agreed in advance and where the materials are lawful to collect and transport. You must not present hazardous waste, clinical waste, asbestos, chemicals, oils, gas cylinders, batteries, paint, electrical waste, or other controlled substances unless we have expressly agreed in writing and are properly licensed or authorised to handle them. We may refuse any waste that is unsafe, improperly described, or unlawful to transport.

Customers must ensure that waste is correctly described and separated where required. If a booking involves disposal, you warrant that the waste is your property or that you have authority to arrange its removal. You are responsible for any fines, penalties, or third-party claims arising from incorrect description, illegal dumping, or the inclusion of prohibited items unless caused by our own breach. We will dispose of waste only through appropriate and lawful channels. Where a waste transfer note, item record, or other documentation is required, you agree to provide and sign the necessary information. The customer must not request or expect any action that would breach environmental law, duty of care obligations, or waste carrier requirements.

12. Conduct and Safety
We operate with a focus on safety, respect, and professionalism. Our team may refuse to carry out any instruction that creates an unsafe working environment, risks injury, breaches the law, or exceeds the reasonable limits of manual handling. If we believe an item is too heavy, unstable, or dangerous to move safely without extra assistance or equipment, we may pause the job and discuss options with you. You must ensure that children, pets, and third parties are kept clear of the work area unless their presence is necessary and controlled. Our staff may leave a location if threatened, abused, or exposed to unsafe conditions.

13. Termination of Service
We may terminate or suspend the service immediately if you breach these terms, fail to pay, provide false information, request unlawful conduct, or behave in a way that makes the work unsafe or impracticable. In such circumstances, you may remain liable for any completed work, time spent, travel, parking, and any reasonable losses incurred. We may also withdraw from a job if the premises or goods present an unacceptable risk, if access is impossible, or if we are prevented from working by persons present at the site. Any decision to terminate will be made reasonably and with regard to safety and legal obligations.

14. Complaints and Disputes
If you have a concern about the service, you should raise it promptly so that we can review the issue and, where appropriate, take corrective action. We encourage practical resolution of disputes and may ask for photographs, delivery notes, or other relevant evidence. Neither party shall be prevented from seeking legal advice or relying on statutory rights. If a dispute cannot be resolved informally, the matter may be referred to the courts of England and Wales in accordance with the governing law clause below.

15. General Provisions
If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right. We may update these terms from time to time, and the version in force at the time of booking will apply unless otherwise agreed. A reference to writing includes email or other agreed electronic communication where appropriate.

16. Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory law provides otherwise. If you are a consumer, nothing in these terms affects any rights you may have under applicable consumer protection legislation.

17. Final Statement
By proceeding with a booking for Man With Van Tufnellpark, you confirm that you have read, understood, and agreed to these Terms and Conditions. You also confirm that all information provided is accurate to the best of your knowledge and that you will cooperate in good faith to facilitate a safe and lawful service. These terms are intended to be fair and reasonable, balancing customer rights with the operational requirements of a professional man and van service. Where a specific written agreement conflicts with these terms, the written agreement shall prevail to the extent of the conflict.