Privacy Policy
Man with Van Tufnell Park Privacy Policy
This Privacy Policy explains how Man with Van Tufnell Park collects, uses, stores and shares personal data relating to customers and prospective customers in the Tufnell Park area. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all individuals who request information about our services, obtain a quotation, make a booking or otherwise interact with Man with Van Tufnell Park in connection with our services in the area.
Data Controller
For the purposes of data protection laws, Man with Van Tufnell Park is the data controller in respect of the personal data we process about you. This means that we decide how and why your personal data is used and are responsible for ensuring that it is handled lawfully, fairly and transparently.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. The categories of personal data we may collect include:
Identification and contact details, such as your name, title, postal address, service address, email address and any other contact information you provide when you contact us, request a quote or make a booking.
Service and booking information, such as details of the collection and delivery addresses, property access information relevant to the move, preferred dates and times, inventory of items to be moved, special handling instructions and any related notes you choose to give us.
Communication data, including the information contained in emails, messages, forms or phone calls you have with us, as well as any feedback or complaints you send to us.
Payment and transaction information, such as the amount charged for services, payment method used and payment status. We do not retain full card details when payments are processed through third party payment providers.
Technical and usage data, which may include information about how you access and use our website or online forms, such as IP address, browser type, device information and basic analytics data, where this is collected through cookies or similar technologies.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quotation, complete an online form, email or call us, confirm a booking, make a payment or provide feedback. We may also receive personal data indirectly when another person books services on your behalf and provides your details as the contact person or service address.
Lawful Bases for Processing
We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the circumstances, we rely on the following lawful bases:
Performance of a contract: We process personal data to take steps at your request before entering into a contract, such as providing a quotation, and to perform our contract with you, including arranging and carrying out your move or related services.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing our business operations, improving our services, responding to enquiries, keeping records of moves and protecting our legal rights.
Legal obligation: We may process personal data where it is necessary to comply with legal obligations, such as record keeping, tax and accounting requirements and responding to lawful requests from regulators or law enforcement authorities.
Consent: In some limited cases, we may rely on your consent, for example where we use optional cookies or send certain types of marketing communications. When our processing is based on consent, you can withdraw your consent at any time.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide quotations, confirm bookings and supply man with van and removal services in and around Tufnell Park.
To communicate with you about your enquiry, booking, changes to our services or terms, and to respond to your questions and requests.
To manage our relationship with you, including handling feedback, complaints and disputes.
To process payments and maintain accurate financial and transaction records.
To plan, organise and carry out moves safely and efficiently, including allocating staff and vehicles and managing timings and logistics.
To improve our services, monitor performance and conduct internal reporting and analysis.
To comply with applicable laws, regulations and court orders and to protect our legal rights and the rights of others.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy. These may include:
Service providers acting as data processors who provide services such as website hosting, IT support, email or communications services, customer management systems, accounting systems or payment processing. These providers may only process your personal data on our instructions and must keep it secure.
Professional advisers such as accountants, auditors or legal advisers where this is necessary to obtain professional services or protect our legal interests.
Public authorities, regulators, law enforcement agencies or courts where we are required to disclose personal data by law or in order to establish, exercise or defend our legal rights.
Where we use data processors, we ensure appropriate data processing agreements are in place, requiring them to handle personal data in accordance with applicable data protection laws and our instructions.
Data Transfers Outside the UK or EEA
If any of our service providers or systems transfer or store personal data outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in line with data protection laws. This may include using standard contractual clauses or ensuring that data is transferred to countries with an adequate level of protection as recognised by relevant authorities.
Data Retention
We will only retain your personal data for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, we keep most booking and transaction records for a period that allows us to respond to any queries, deal with complaints and comply with tax and accounting obligations. Communication records may be stored for a reasonable period while they remain relevant to our relationship with you and our services. Where personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be associated with you.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include restricting access to personal data to those who genuinely need it for their work, using secure systems and taking steps to keep our physical and digital environments safe. While we take reasonable steps to protect your information, no system can be completely secure and we cannot guarantee absolute security of data transmitted to or from us.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to your personal data. These rights may be subject to conditions and legal restrictions, but generally include:
Right of access: You can request confirmation that we process your personal data and ask for a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: In some circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal reason to retain it.
Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, such as while we are investigating a concern about accuracy or the lawfulness of our processing.
Right to object: You can object to certain types of processing, including processing based on our legitimate interests, if you believe your interests or fundamental rights and freedoms outweigh our interests.
Right to data portability: In some circumstances, you can request that we provide you with personal data you have given us in a structured, commonly used and machine readable format, or that we transmit that data to another organisation where this is technically feasible.
Where our processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before you withdraw it.
Complaints and Contact
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the usual contact details provided on our website or communication materials. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have used your personal data. We would, however, appreciate the chance to deal with your concerns first, so we encourage you to contact us in the first instance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any changes will be posted on our website or otherwise communicated to you where appropriate. We encourage you to review this Privacy Policy periodically so that you remain informed about how Man with Van Tufnell Park protects your personal data.
