Terms and Conditions
Man with Van Tufnell Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Tufnell Park provides removal and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 "Company" means Man with Van Tufnell Park, the provider of removal and related services.
1.2 "Customer" means any individual, partnership, company or organisation that places a booking for services with the Company.
1.3 "Services" means any removal, transportation, loading, unloading, packing, unpacking, storage or related services provided by the Company.
1.4 "Goods" means all items, personal belongings, furniture, equipment and other property which are the subject of the Services.
1.5 "Service Area" means the geographical areas in which the Company routinely operates, including Tufnell Park and other locations within the United Kingdom as agreed at the time of booking.
2. Scope of Services
2.1 The Company offers man and van services, domestic and small commercial removals, light haulage, and related loading and unloading assistance within its Service Area and throughout the UK as agreed.
2.2 The precise nature of the Services to be provided will be confirmed at the time of booking and set out in the booking confirmation.
2.3 Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, or packing of Goods.
2.4 The Company reserves the right to refuse to carry any Goods which it reasonably believes may pose a risk to health and safety, are illegal, or are excluded under these Terms and Conditions.
3. Booking Process
3.1 Bookings may only be made by a Customer who is at least 18 years of age and legally capable of entering into binding contracts under UK law.
3.2 When requesting a quotation, the Customer must provide accurate and complete information, including:
(a) Collection and delivery addresses;
(b) Access details at each property, including floors, lifts, parking restrictions and distances to the vehicle;
(c) A clear inventory or description of Goods to be moved;
(d) Any special handling requirements, oversized or heavy items, or fragile items;
(e) Preferred dates and times for the move.
3.3 Any quotation provided by the Company is based on the information supplied by the Customer. The Company reserves the right to amend the quotation, or charge additional fees, if the information provided is incomplete, misleading, or changes before or during the provision of Services.
3.4 A booking is not confirmed until the Customer has accepted the quotation and any required deposit or prepayment has been received by the Company. The Company may decline any booking at its discretion.
3.5 The Customer is responsible for checking the booking confirmation and notifying the Company of any errors or omissions as soon as reasonably practicable.
4. Service Charges and Payments
4.1 Prices may be quoted as a fixed fee or on an hourly rate, with or without a minimum charge, as specified in the quotation and booking confirmation.
4.2 Charges may take into account journey time, loading and unloading time, number of operatives required, vehicle size, tolls, congestion or clean air zone charges, parking costs and any additional services requested.
4.3 The Customer is responsible for all parking arrangements and associated costs, unless otherwise agreed in writing. Any parking penalties or fines incurred due to the Customer’s instructions or failure to arrange suitable parking will be added to the final invoice.
4.4 The Company may require a deposit or full prepayment at the time of booking. Any balance is payable on completion of the Services, unless otherwise agreed in writing.
4.5 Payment must be made using the methods accepted by the Company at the time of booking. All sums are payable in pounds sterling unless otherwise agreed.
4.6 If payment is not made when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover all reasonable costs incurred in recovering the debt.
5. Changes, Cancellations and Delays
5.1 If the Customer wishes to change the date, time, locations or scope of the Services, the Customer must notify the Company as early as possible. Any change is subject to availability and may result in additional charges.
5.2 The Customer may cancel a booking by giving notice to the Company. Depending on the timing of the cancellation, the Company may apply a cancellation charge as follows:
(a) More than 72 hours before the agreed start time: any deposit may be refundable at the Company’s discretion;
(b) Between 24 and 72 hours before the agreed start time: the Company may retain some or all of the deposit and may charge a proportion of the quoted price;
(c) Less than 24 hours before the agreed start time or failure to be present at the agreed time: the Company may charge up to 100 percent of the quoted price.
5.3 The Company will use reasonable efforts to arrive at the agreed time, but arrival times are estimates only. The Company shall not be liable for delay caused by traffic, adverse weather, road closures, vehicle breakdown, or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to keep the Customer informed and to complete the Services as soon as reasonably practicable.
5.4 If the Customer causes delay, for example by lack of access, incomplete packing, or waiting for keys, the Company may charge for waiting time at the applicable hourly rate.
6. Customer Responsibilities
6.1 The Customer is responsible for:
(a) Ensuring that adequate and lawful parking is available for the Company’s vehicle at both collection and delivery points;
(b) Obtaining any necessary permits, permissions or access arrangements from landlords, local authorities, building managers or third parties;
(c) Ensuring that Goods are properly packed, secured and ready for transport, unless packing has been explicitly included in the Services;
(d) Removing or securing any fixtures, fittings, doors or windows necessary to enable safe removal of Goods;
(e) Being present, or ensuring a representative is present, at collection and delivery to provide access, directions and instructions.
6.2 The Customer must not request the Company or its operatives to undertake any act that is unsafe, unlawful, or outside the agreed scope of the Services.
6.3 The Customer warrants that they are the owner of the Goods or are authorised by the owner to allow them to be moved and to enter into this contract.
7. Excluded and Hazardous Items
7.1 Unless expressly agreed in writing, the Company will not carry:
(a) Hazardous, explosive, corrosive, flammable or toxic substances;
(b) Illegal goods, stolen goods or contraband;
(c) Live animals, plants requiring special conditions, or perishable items;
(d) Cash, securities, jewellery, watches, precious metals, furs, antiques, artwork of high value, or items of sentimental value where a specific valuation has not been declared and accepted by the Company.
7.2 If any such items are moved without the Company’s knowledge or consent, the Company shall have no liability for loss or damage to those items and the Customer shall indemnify the Company for any resulting loss, damage, fine or claim.
8. Liability and Limitations
8.1 The Company will exercise reasonable skill and care in handling, loading, transporting and unloading the Goods.
8.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence or otherwise, shall be limited to a reasonable sum, having regard to the nature and value of the Goods and the price paid for the Services. Unless a higher value is declared and accepted in writing by the Company prior to the move, liability for any single item may be limited.
8.3 The Company shall not be liable for:
(a) Loss or damage arising from the Customer’s failure to properly pack or protect Goods, where packing was not carried out by the Company;
(b) Pre-existing damage, wear and tear, or inherent defects in Goods;
(c) Damage to furniture or items that require disassembly or special handling where the Customer has not informed the Company in advance;
(d) Minor cosmetic damage to walls, floors, fixtures or fittings which may occur despite reasonable care being taken in confined or difficult spaces;
(e) Loss of data or information stored on computers, hard drives, devices or other media.
8.4 The Company shall not be liable for any indirect, consequential or economic loss, including loss of profits, loss of business, loss of opportunity, or loss of enjoyment, arising from or in connection with the Services.
8.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot legally be excluded under UK law.
9. Claims and Complaints
9.1 The Customer should inspect Goods and the premises at delivery. Any visible loss or damage should be reported to the Company’s operative at the time of completion of the Services wherever possible.
9.2 Any claim relating to loss or damage to Goods or property must be notified to the Company in writing as soon as reasonably practicable and in any event within a reasonable time after completion of the Services.
9.3 The Customer shall provide the Company with all relevant information and evidence in support of any claim. Failure to provide prompt notice or evidence may prejudice the Company’s ability to investigate and may affect the outcome of the claim.
10. Waste, Disposal and Environmental Regulations
10.1 The Company is not a general waste carrier and will only remove and dispose of items as part of an agreed removal service and in accordance with applicable waste and environmental regulations in the UK.
10.2 Items identified as waste or rubbish may, at the Company’s discretion, be subject to additional charges for disposal. Any such charges will reflect transport, handling and lawful disposal costs.
10.3 The Customer must not request the Company to dispose of items in an unlawful manner, including fly-tipping or leaving items in unauthorised locations.
10.4 Where the Company arranges disposal of Goods, ownership of those Goods will transfer to the Company or its authorised waste contractor at the point of collection for disposal.
11. Access, Property Damage and Third Parties
11.1 The Customer is responsible for ensuring that the property and access routes are suitable for carrying out the Services, including safe stairways, hallways, lifts and loading areas.
11.2 The Company may, at its discretion, refuse to move any item where, in its reasonable opinion, this would be unsafe or likely to cause significant damage to the property or Goods.
11.3 Where the Customer insists on proceeding against the Company’s advice, the Customer may be required to sign a waiver acknowledging the increased risk. The Company reserves the right to decline such requests.
11.4 The Company is not responsible for the acts or omissions of third parties, including landlords, building managers, other contractors or service providers involved in the move.
12. Insurance
12.1 The Company maintains insurance cover appropriate to the nature of its Services in accordance with UK requirements.
12.2 The Customer is encouraged to ensure that their own home or business insurance policies provide adequate cover for Goods in transit and during the removal process, and to notify their insurer of the planned move.
13. Privacy and Data Protection
13.1 The Company will collect and process personal data provided by the Customer for the purposes of administering bookings, providing Services, processing payments, and managing any claims or complaints.
13.2 The Company will handle personal data in accordance with applicable UK data protection laws and will not sell or misuse the Customer’s personal information.
14. Force Majeure
14.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, natural disasters, accidents, road closures, strikes, civil unrest, or acts of government.
14.2 In such circumstances, the Company will use reasonable efforts to minimise disruption and to rearrange the Services where feasible.
15. Variation of Terms
15.1 The Company may update or amend these Terms and Conditions from time to time. The version applicable to a particular booking will be the version in force at the time the booking is confirmed.
15.2 Any variation to these Terms and Conditions requested by the Customer shall be ineffective unless agreed in writing by the Company.
16. Severability
16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable or, if such modification is not possible, deleted.
16.2 The remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
By confirming a booking with Man with Van Tufnell Park or using our Services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
